Legal Page
At Hattem, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
Information We Collect
We may collect personal information such as your name, email, phone number, address, and browsing data when you use our website or services.
How We Use Your Information
We use your data to:
Provide and improve our services
Process orders and transactions
Send updates and promotional materials (with your consent)
Data Security
We implement measures to protect your information from unauthorized access or breaches.
Cookies
Cookies are used to enhance your browsing experience and analyze website traffic. You can adjust your cookie preferences in your browser settings.
Your Rights
You have the right to access, update, or delete your personal information. You can also opt out of receiving marketing communications at any time.
Contact Us
If you have any questions, please reach out to us at concierge@hattem.co or use the contact form on our website.
Refund Policy
Summary: You can cancel your membership anytime, but no refunds are issued for previously paid membership fees.
Refund Policy for Membership Fees
We appreciate your interest in our digital member club. To ensure clarity, here are our refund terms:
A significant amount of company resources goes into onboarding new members, including team efforts, account setup, and assigning your lifestyle and travel concierge. For this reason, once you join, you are considered an active member. Please make an informed decision before subscribing, and ensure you’re ready to fully utilize the service.
Cancellation Policy
You can cancel your membership at any time. Following cancellation, you will lose access to the app and concierge services, and no future payments will be charged.
No Refund Policy
Given the nature of our digital membership and the immediate access to its benefits, we do not provide refunds after purchase. Please carefully evaluate your decision before subscribing.
Monthly, Quarterly, and Yearly Plans:
Cancellation applies to the end of your current billing cycle. For example, if you’re on a monthly plan, cancellation takes effect at the end of that month.
Lifetime Membership:
This is a one-time purchase with no recurring fees. Refunds are not available due to the resources invested in onboarding and assigning a concierge. If you’re unsure, we recommend starting with a shorter-term membership (e.g., 3, 6, or 12 months) before committing to a lifetime plan.
Digital Product Access
You will gain access to our digital products within 24 hours of purchase on working days. This includes all current content and any new features released during your membership period.
No Returns for Membership Fees or Digital Products
As all offerings are digital and immediately accessible, returns are not applicable.
Exceptions and Issues
If you encounter any issues with accessing or using your membership, contact us at concierge@hattem.co , and we’ll assist you promptly.
By subscribing, you acknowledge that you have read, understood, and agreed to these terms, including the no-refund policy. Thank you for your understanding and for choosing to become a Hattem member.